Delete your account & data
MindDare 12 · Last updated 12 October 2026This page is for MindDare 12 (Android package com.emergent.minddare12, Google Play).
You can delete your MindDare 12 account and all associated data here without installing the app or signing in,
or from inside the app. Deletion is permanent and cannot be undone.
Option A — in the app (immediate)
Open the app → Profile → Delete account & data → confirm. Your account and data are removed immediately.
Option B — on this page, without the app (immediate)
To make sure only the account owner can delete the account, we email a 6-digit code to the account's address. Enter it below and the account is deleted immediately. If no account exists for the address you enter, nothing is sent and nothing is deleted.
Already have a code?
Codes expire after 15 minutes and allow 5 attempts. Didn't get it? Check spam, then use Step 1 again (one code per minute).
Option C — by email
Email support@mindmatrix12.app with the subject “Delete my MindDare 12 account” from the email address registered to the account. We verify ownership by replying to that address and asking you to confirm; once confirmed, we complete the deletion within 30 days and send a confirmation. We cannot act on requests sent from a different address.
What is deleted
- Your account and sign-in details (email address, display name, hashed password).
- Profile and onboarding preferences (age range, goals, focus areas, difficulty, session length).
- All assessment attempts, answers, scores, bands, reports and certificates.
- All game sessions, personal bests, workouts and progress history.
- Report-unlock and Premium entitlements held on our server.
- Tester access grant and billing-QA allowlist entry for your email, if any.
- Pending email-verification and deletion codes.
- Migration backup snapshots of your account record, if any.
Deletion takes effect immediately in our production database. Any infrastructure-level backups held by our hosting provider roll over within 30 days.
What is retained, why, and for how long
| Data | Why it is kept | How long |
|---|---|---|
| Google Play purchase records (purchase token, product ID, order state, timestamps) | Unlinked from your account at deletion. Kept to verify purchases, handle refunds, chargebacks and disputes with Google Play, prevent fraud, and meet financial record-keeping obligations. | Up to 7 years after the transaction, then deleted. |
| Deletion record (one-way hash of your email, request channel, timestamps) | Proof that your deletion request was received and completed. It cannot be used to identify you. | 12 months, then deleted automatically. |
| Administrative audit entries (tester grants, revocations, reviewer provisioning) | Your email address is replaced with “[deleted]” at deletion; what remains is an anonymous operational record. | Anonymised at deletion; the anonymous entries are kept for up to 24 months. |
| Server request logs (IP address, timestamp, request path — never your answers or scores) | Security monitoring and debugging of the service. | Up to 30 days, then rotated out. |
| Transactional-email delivery logs at our email provider (recipient address, delivery status) | Operated by the provider to deliver verification and deletion codes and to report bounces. | A short period under the provider's retention policy (typically up to 30 days). |
Google Play subscriptions
Deleting your account does not cancel a Google Play subscription. Subscriptions are billed by Google Play, not by us. Cancel in Google Play → Payments & subscriptions → Subscriptions (or in the Play Store app) before or after deleting your account; access to Premium ends with your account either way, and Google Play's refund policy applies. One-time report unlocks cannot be transferred to a new account.
Deleting some data but keeping the account
Currently MindDare 12 supports full account deletion only. There is no in-app option to erase individual assessment results or game history while keeping the account. If you want specific records removed, email support@mindmatrix12.app from your registered address and we will handle it manually within 30 days.
Contact
Questions or requests: support@mindmatrix12.app